Job Description

We are a group of enthusiastic pet heroes who go beyond expectations at providing a personalized experience for all patient-guests and their parents. We currently provide dermatology, internal medicine, medical oncology, neurology, surgery, physical rehabilitation, ophthalmology, emergency and urgent care services. Our quality of care and diverse specialty offerings makes VRCCO's team the leaders in advanced pet care for Central Oregon. To improve the experience for our patients and help support our amazing team we have created a purpose built veterinary hospital campus, with over 26,000 sq ft to serve our community. This facility has all the advanced diagnostic and therapeutic capabilities (MRI, CT, Fluoroscopy, chemotherapy etc…) it will also has a campus-like feeling for employees and clients with food trucks, childcare for staff, beer garden, and an upstairs balcony.

At the Veterinary Referral Center of Central Oregon, we believe that teamwork, superior patient and client care, education, and fun are the secret to a wonderful career. From day one we have known our staff has to come first to make this happen. We are pretty sure we are the first ever, and perhaps still the only, Veterinary Specialty Hospital to be Great Place To Work Certified ( Come see the difference for yourself and be a part of our team.

Job Summary:

The Urgent Care Veterinarian will be responsible for providing timely and comprehensive medical care to patients, including conducting physical examinations, interpreting diagnostic tests, and administering necessary treatments. They will maintain accurate records of all services rendered and ensure clear communication with clients or referring veterinarians regarding patient status and treatment plans. Additionally, the Urgent Care Veterinarian will actively participate in promoting the practice, and contribute to the educational development of interns and externs.

The Urgent Care Veterinarian will provide leadership, and day to day coaching to CVTs and Assistants within the Urgent Care service. The Urgent Care Veterinarian will help lead the team in delivering an exceptional level of care to patients and pet-parents while maintaining a positive work environment. The position requires attention to detail, strong communication skills, the ability to triage medical situations, to delegate tasks and directions to others, and to take delegation and direction from others.

Based at our original hospital location at VRCCO West, the Urgent Care Veterinarian will work in collaboration with all services offered at VRCCO East to offer quality, and convenient care for pet parents and patient guests.

Essential Functions:

LEADERSHIP

• Collaborate with veterinarian peers and staff to create a great working environment where the needs of the pet-parents, patient guest, support staff, and doctors are met and our core values are lived.
• Provides guidance, day-to-day coaching and direction for team of Technicians and Assistants in the Urgent Care service.
• Use and improve workflow processes for positive patient outcomes, pet-parent experience, and staff effectiveness.
• The incumbent will help shape our hospital culture; leading by example in day-to-day actions and conversations that fosters VRCCO's Core Values.
• Actively engages the team in collective problem-solving.
• Facilitates clear and consistent communication with all team members and clients.
• Participates in regular employee meetings and reviews for the UC service with the assistance of the Chief of Emergency and Chief of Urgent Care, and Human Resource Director.
• Annual and quarterly goal setting for self and direct reports. Consistent and regular progress check-ins with Medical Director, and Chief of Emergency.
• Maintain accountability for self and team of goal completion. Function as a resource to the team to remove roadblocks for goal completion.

OPERATIONS

• Take and record patient histories
• Perform physical examinations
• Provide, perform, and/or interpret laboratory, radiographic and other tests and data
• Provide therapeutic measures necessary for the medical and/or surgical treatment of patients; maintain appropriate records regarding all services rendered by you
• Timely and fully informing clients (or referring veterinarian(s) if applicable), of the status of their patient(s) and ensuring that timely informed consent for all treatment is obtained
• Promote the practice and marketing of our services
• Receive and manage cases for all departments as requested
• Participate in rounds and intern/extern/ resident education
• Conduct in-house continuing education
• Induce and intubate and monitor for anesthetic procedures
• Induce and monitor for sedation procedures
• Administration and application of drugs, fluids, medications and immunological agents by oral, parenteral and injectable routes.
• Utilization of computer and software systems to enter and maintain medical record keeping.
• Assist with training for all new heroes and ensures all UC trainers and mentors are providing accurate training and regular feedback.
• Keep team updated and in conformance with all VRCCO Safety Policies as well as the Standard Operating Protocols specific to the Urgent Care department.
• Maintain proper documentation of all interactions as necessary and required by VRCCO policy and procedure.
• Help maintain and promote a clean and professional environment in the hospital area.
• Attend CE, as required by the organization, that will help improve your technical and medical skills and knowledge, along with management/ leadership skills.
• Other duties as assigned.

Education & Experience:

• Doctor of Veterinary Medicine (DVM), or equivalent degree obtained from an accredited university or college.
• Licensed or eligible for licensure to practice veterinary medicine in the state of Oregon.
• Prior experience in emergency medicine, urgent care, or high volume general practice preferred.
• Strong diagnostic and problem-solving skills.
• Preferred: experience working in coordination with a multi- specialty and emergency veterinary hospital.

Knowledge, skills, and abilities and/or competencies:

• Functional and reliable in stressful situations.
• Medical math - calculating basic formulas for weight conversions and medication dose conversions.
• Knowledge of feline and canine anatomy.
• Apply common sense understanding to deliver instructions, deal with problems with concrete variables and draw appropriate/accurate conclusions.
• People leadership.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced and high-pressure environment.
• Commitment to providing compassionate care to patients and their owners.
• Continuous improvement mindset.
• Coaching skills.

Physical demands:

• Lift and carry approximately 40 lbs.
• Team lift and carry approximately 150 lbs.
• Sit, stand, stoop, bend and walk intermittently during the day on hard floor surfaces.
• Manual dexterity sufficient to accurately work with small, delicate pieces of equipment or large heavy objects/containers/machinery.
• Wear all protective gear including mask, gloves, gown, hairnet, safety goggles etc.
• Work for long periods of time with arms extended.
• Work within an environment that has high levels of animal sounds, bodily fluids that need disposal, and open wound management.

The above duties are not an exhaustive list.

EEO Statement:

VRCCO believes that a diverse and inclusive workforce is essential to our One Team success. All employment decisions are based on merit, experience, ability, performance, and business needs.

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