Service Desk Manager Job at Comtech LLC, Bethesda, MD

cStnbTRMTUgwNzhTQUJVaVdGYmxsdmgwNFE9PQ==
  • Comtech LLC
  • Bethesda, MD

Job Description

Role: Service Desk Manager

Employment Type: FullTime

Workplace Type: Onsite

Location: Bethesda MD USA

Were seeking an experienced Service Desk Manager to oversee the daily operations of our federal client! Youll lead a team of technicians monitor performance metrics and drive continuous improvement through ITILbased processes. Ready for your next step in IT support and leadership Apply today.

KEY RESPONSIBILITIES:

  • Oversee daily IT Service Desk operations for more than 600 staff members and manage afterhours oncall support for VIP users.
  • Ensure incident and request resolution aligns with SLAs and ITIL best practices.
  • Supervise a team of service desk technicians coordinating schedules and fostering professional growth.
  • Drive user satisfaction through prompt issue resolution and highquality service delivery.
  • Prepare service desk performance reports and maintain documentation in ServiceNow.
  • Identify and implement process improvements to enhance efficiency and effectiveness.

KEY REQUIREMENTS:

  • Bachelors degree in Information Technology Computer Science or a related field.
  • Minimum of 10 years in IT support with at least 5 years managing an IT service desk.
  • ITIL Managing Professional (MP) or higher certification.

Who We Are

Comtech is an award winning customeroriented fullservice IT solutions provider serving the Civilian Federal Government the Department of Defense and other Agencies. In the finance and medical sector Comtech offers IT solutions to help financial and healthcare organizations comply with regulatory requirements and helps them reduce costs while increasing strategic agility.

Comtech LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected Veteran status.

Job Tags

Full time,

Similar Jobs

JBL Resources

Labeling Specialist Job at JBL Resources

Labeling Specialist Location: Fremont, California About Our Client: Accepting no less than the absolute best, our client has climbed to the top, gaining a reputation for both excellence and satisfaction. Working at this company will give you the opportunity to ...

Integra Testing Services, LLC

Project Estimator Job at Integra Testing Services, LLC

 ...description Pursuing bid opportunities for a professional, independent HVAC testing, adjusting, and balancing contractor. Reviewing contract drawings and specifications. Performing detailed and accurate take-offs and preparing bids for HVAC testing, adjusting, and... 

Medical Services of America

Certified Nursing Assistant Hospice Job at Medical Services of America

 ...so you can enjoy your job for many years. Medi Home Health & Hospice , a division of Medical Services of America, Inc., currently seeks a Full Time Certified Nursing Assistant (CNA) Hospice Aide for our Hospice patients in West Jefferson (Ashe) NC. As a member... 

Olympic Marketing Group

Wireless Sales Representative Job at Olympic Marketing Group

 ...with them and working closely with our sales teams to gain a comprehensive understanding of our partnership. And guess what?? No experience needed! This is a unique opportunity for energetic, motivated individuals looking to develop professionally and personally... 

The Broadway Building Group

Administrative Support Specialist Job at The Broadway Building Group

 ...multiple tasks and prioritize effectively. Excellent written and verbal communication skills. Proficiency in CRM systems and Microsoft Office Suite. Ability to work independently and collaboratively within a team environment. Availability to work Monday...