Job Description

WellNow Urgent Care is here to help our patients get well. Founded in 2011 with just 12 locations, we have quickly grown to 155+ locations across New York, Michigan, Illinois, Indiana, and Pennsylvania. Our growth-focused model positions us as one of the fastest-growing providers of quality urgent, virtual, and occupational care. Come join our team today!

WellNow is a part of TAG – The Aspen Group – a family of like-minded brands whose mission it is to empower our teams to deliver the best possible experience and care to every patient that walks through our doors, which means we have a rich bench of experts to collaborate with, borrow from and share wins with.

Are you someone who is continually inspired by seeing employees engaged and excited about the impact they are making? Are you looking to apply your communications expertise as part of a dynamic team dedicated to advancing communications to better support the organization? Do you have a passion for innovation, leading a team, learning from feedback, and iterating optimizing efforts? If so, this may be the role for you.

As a reflection of our continued growth, we have an exciting opportunity for a seasoned communications leader to join our team as Senior Manager, Communications , and drive employee communications for our thriving WellNow Urgent Care brand across more than 155 sites. This role will be critical in ensuring we empower employees to thrive and feel connected to the broader culture and purpose of the organization. This is a diverse population of team members requiring timely, relevant, compelling, and easily accessible communication.

ESSENTIAL JOB FUNCTIONS:

• Create, develop, and design innovative, strategic communications, strategies and programs that inform, engage, and inspire our WellNow clinical, field and corporate team members.
• Effectively establish partnerships and collaborate at a high degree with all levels of WellNow leadership. Successfully gain knowledge and understanding of the multi-site WellNow Urgent Care business, team structure and healthcare dynamics, to continue ongoing communications strategy. Create effective and clear communication efforts with team members in all sites as well as corporate office teams.
• Create and manage a comprehensive internal communications calendar ensuring a regular communication cadence from all WellNow leaders to update and inform team members of ongoing WellNow initiatives. Ensure regular assessment of communications metrics to track performance and leverage a data-driven approach.
• Effectively manage, update, and organize the WellNow intranet site for current, relevant and ease of communication and housing of internal policies, procedures and communications all team members.
• Lead the communication strategy for organization-wide meetings, Town Halls, Video Messages, ELT Leadership scripts and events that drive engagement and facilitate employee connection to WellNow’s goals and mission.
• Design and recommend a thoughtful, multi-channel approach to effectively communicate messages across internal platforms, including meetings, intranet, video, emails, blogs, digital channels, power point presentations, and other emerging technologies.
• Collaborates effectively with WellNow business leaders and partners to ensure responsiveness to challenges and alignment with business objectives. Leverages strong project management skills to deliver results.
• Commit to a culture of innovation on the team, proactively exploring new ways to advance the team’s efforts to exceed expectations.
• Serve as the internal communications lead for crisis response.

MINIMUM JOB QUALIFICATIONS:

• 8+ years of experience, including previous experience with designing communication strategies for organizations.
• Bachelor’s degree in communications, public relations, English, journalism or related field, or equivalent combination of education, experience, and training. Advanced degree a plus.
• Strong proficiency in Power Point and professional deck visual writing skills is required.
• Demonstrated experience in successfully creating and delivering strategic communication programs aligned with business goals that deliver real results.
• Expert oral, written, visual and interpersonal communications skills with exceptional attention to detail.
• Experience in leveraging technology to effectively communicate with a distributed workforce.
• Experience with strategically leveraging metrics to advance programs and consistently employing a data-driven approach.
• Intranet, blog, or website management experience a plus.
• Graphic design and video editing skills a plus.
• Experience working in large, complex, fast-paced organizations a plus.
• Experience working in healthcare, allied health field a plus.

Salary range: $130,000 ~ $160,000 DOE + 15% Bonus opportunity

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