Need candidates with Qualified Security Assessor (QSA) Certification**
Scope of Services:
1. IT Infrastructure Management:
o Maintain and manage the municipality's IT network, servers, and hardware.
1. Selected vendor must have necessary qualifications and experience to
manage the following vendors below, please provide qualifications:
1. Cisco - switches
2. Dell – servers and computers
3. Sonicwall - firewalls
4. Aruba – access points
o Ensure high availability, reliability, and scalability of all IT systems.
o Provide network monitoring and performance optimization.
2. Cybersecurity Services:
o Conduct regular assessments of network security.
o Maintain firewalls, antivirus, encryption, and other security measures.
o Respond to and mitigate any cybersecurity incidents or threats.
3. Software and Application Support:
o Provide support for municipal applications, including M365, Google Workspace,
BS&A, Enterprise ArcGIS, and MDTs.
o Assist with the selection, implementation, and integration of new software
solutions.
o Provide regular updates, patches, and bug fixes.
4. Data Management and Backup Solutions:
o Manage databases and ensure secure data storage.
o Design and implement reliable backup solutions with regular disaster recovery
testing.
o Ensure compliance with all relevant data protection regulations and policies.
1. Must be compliant in PCI/DSS
5. Help Desk and Technical Support:
o Provide 24x7x365 support services for municipal employees including public
safety departments.
o Web or on-premise based ticketing system
o Address technical issues related to hardware, software, and network connectivity.
o Provide remote and on-site support as necessary.
6. Consultation and Strategic IT Planning:
o Offer advice on emerging technologies and IT trends.
o Assist with long-term IT strategy planning, ensuring alignment with municipal
goals and objectives.
o Evaluate and recommend upgrades or replacements of current systems for
budgeting purposes.
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