Job Description
Are you ready to embark on a rewarding career where you make a positive impact on people's lives every day? Look no further! Complete Care is seeking a dynamic and passionate individual to join our team as a Complete Care HUB Manager. If you thrive in a fast-paced environment, possess excellent communication skills, and are dedicated to providing top-notch patient care, we want to hear from you!
Company Overview: Complete Care is a leading multidisciplinary practice offering comprehensive care including MRI imaging, specialist appointments, procedure appointments, and chiropractic care. Our mission is to provide exceptional patient outcomes through integrated care, advanced technology, and a patient-centered approach.
Why Choose Us: The Complete Care HUB Manager is responsible for the overall success, development, growth, and management of the practice. This role focuses on ensuring high-quality patient outcomes, monitoring patient compliance with care plans, and overseeing daily operations. Additionally, the HUB Manager will oversee the Front Desk Supervisor, ensuring the efficient and successful functioning of the office guided from the front desk. The HUB manager will work closely with all clinical and administrative staff to foster a collaborative environment and continuously improve the patient experience.
Key Responsibilities: 1. Operational Management:
•Oversee daily operations of the facility, ensuring efficient workflow and high-quality patient care.
•Manage scheduling for MRI imaging, specialist appointments, procedure appointments, and chiropractic care.
•Implement and maintain facility policies, procedures, and standards to ensure compliance with healthcare regulations.
•Oversee the Front Desk Manager, ensuring the efficient functioning of front desk operations and patient interactions.
2. Patient Outcomes and Compliance:
•Monitor and track patient compliance with care plans, providing support and resources to improve adherence.
•Develop and implement strategies to enhance patient outcomes, satisfaction, and engagement.
•Collaborate with healthcare providers to ensure coordinated and comprehensive care for patients.
•Oversee patient compliance and confirmation processes, working with the Front Desk Manager to ensure optimal patient follow-up.
3. Staff Management:
•Recruit, train, and supervise clinical and administrative staff.
•Conduct regular performance evaluations and provide feedback and coaching to staff members.
•Foster a positive and productive work environment, promoting teamwork and professional development.
•Supervise the Front Desk Manager in hiring, training, and managing front desk staff, ensuring adherence to office policies and procedures.
4. Financial Management:
•Develop and manage the facility's budget, ensuring financial goals are met.
•Monitor and control expenses, optimizing resource allocation and cost efficiency.
•Oversee billing and revenue cycle management, ensuring accurate and timely processing.
•Work with the Front Desk Manager to manage schedules and time clocks for all hourly employees within the clinic.
5. Facility Development and Growth:
•Identify opportunities for practice growth and development, including new services and partnerships.
•Implement marketing and outreach initiatives to attract new patients and retain existing ones.
•Analyze market trends and patient needs to inform strategic planning and decision-making.
•Collaborate with the Frint Desk Manager to consistently work on identifying areas of opportunity or improvement in office processes.
6. Issue Resolution:
•Address and resolve patient complaints and concerns in a timely and professional manner.
•Identify and address operational issues, implementing corrective actions as needed.
•Ensure compliance with health and safety regulations, maintaining a safe environment for patients and staff.
•Work with the Front Desk Manager to handle or direct any billing, legal representative, or insurance-related inquiries.
Qualifications: - Bachelor's degree in healthcare administration, business management, or a related field (Master's degree preferred).
- Minimum of 5 years of experience in healthcare management, preferably in a multidisciplinary practice focused on patient outcome monitoring.
- Strong knowledge of healthcare regulations, compliance, and quality standards.
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to manage staff, budgets, and facility operations effectively.
- Strong problem-solving skills and the ability to make decisions in a fast-paced environment.
- Proficiency in healthcare management software and electronic health records (EHR) systems.
Benefits: - Competitive salary
- Comprehensive health, dental, and vision insurance.
- Retirement plan with employer matching.
- Paid time off and holidays.
- Professional development opportunities.
If you're ready to be part of a team that values compassion, professionalism, and excellence in patient care, Complete Care is the place for you! Join us in making a difference in the lives of our patients.
At Complete Care, we take pride in providing equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability.
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