LEAD INCIDENT MGMT
WHAT IS THE OPPORTUNITY?
The Incident Management Lead is a People Manager position who will have Incident Management Analyst direct reports. Works with all T&I support teams across the enterprise to maintain and execute City National Banks Incident Management process. This includes commanding major incidents, escalating to appropriate teams, prioritizing and escalating incidents appropriately, documenting and communicating status and analysis of incident trends and statistics. Drive positive change across all teams who use the incident management process. Training of support teams and the Business pertaining to the Incident Management process along with their responsibilities in it. The Senior role includes designing and implementing processes and procedures to meet enterprise standards and regulatory requirements. Will also respond to audit and regulatory requests for information related to Incident Management processes and records. Will be expected to manage and complete projects related to uplift and evolution of the enterprise incident management process. Will be responsible for scheduled and ad-hoc reporting of KPIs, KRIs and other metrics to business managers, risk committees, senior leadership and other interested stakeholders. The Lead role is also responsible for participating in the review of Policy and Standards, training all colleagues who participate in the Incident Management process in the correct proceedures, evaluates standards adherence, identifies and designs key risk controls and is responsible for ensuring that all Incident Management processes meet or exceed published standards.
Technology and Innovation Division
As a member of City National's Technology & Innovation group, you will drive, develop, and maintain solutions for clients and colleagues. This is an exciting time of technology advancement and innovation across the bank, particularly within our technology teams.
What you will do
Must-Have*
Skills and Knowledge
Compensation
Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks .
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to be at the heart of our company today. City National is a subsidiary of Royal Bank of Canada, one of North Americas leading diversified financial services companies.
#CA-AP
#LI-AP
...future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. Were looking for... ...technical qualifications: ~(1) Associates degree (or higher) in an Industrial Automation Maintenance or similar field of study. ~(2) or...
...: Full Time Pay Range: N/A Date Posted: 11/26/2024 About Us: Peckham Industries Inc. (PII) has been a family-run business since 1924 and we believe our family by choice ethos delivers value as the trusted supplier of construction materials, products...
Full Time Graphics Artist/Web DesignerDescriptionAre you looking for a chance to showcase your creative side? Do you have a passion for web design and graphics? Godoi Consulting is currently looking for a full time graphics artist to join our team.ResponsibilitiesOver...
...in the filming, organizing, and editing of department/program videos for SUNY Cortland Admissions. Responsibilities include... ...labeling with metadata Collaborating on final edits of video production There also may be the opportunity to additionally...
...As a Graphic Designer & Illustrator at Sincere, you will report to the CMO and will create beautiful, on-trend invitation and greeting card designs for Punchbowl and Lovebird . Youll have the opportunity to illustrate digital stationery that our customers choose for...