Purpose of Position
We are seeking a talented and experienced Helpdesk Technician to support our growing organization. This is a full-time, in-person role that involves both day-to-day IT support and contributing to IT projects.
In this role, you will serve as the first line of support for the organization’s IT operations, providing assistance for local and remote offices in the US and Mexico, as well as various job sites. Your responsibilities will include addressing initial incidents and service requests, escalating issues as needed, and supporting users through troubleshooting, maintenance, and configuration of IT systems. Additionally, you will manage hardware and software assets, maintain documentation on IT processes and procedures, and contribute to IT hardware and software projects.
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