Job Description

At Factory Direct Enterprises LLC d/b/a Ashley (FDE), we are committed to "Amazing" our Team Members by supporting their journey toward becoming their best selves. This commitment is reflected in our competitive compensation, benefits, culture, and growth opportunities, all of which align with our vision of being the employer of choice in every community we serve.

Who We Are:

• #1 Selling Furniture Brand in the World
• #1 Retailer of Furniture and Bedding in the United States

As an industry leader, we offer the best compensation package in the furniture industry, including:

• Competitive Base Salary based on qualifications and relevant experience.
• Ashley Sales Academy : A comprehensive, paid 2-week training program to equip you for success.
• 401(k) Program with a company match.
• Paid Time Off and Holiday Pay , including your birthday.
• Medical, Dental, and Vision Benefits starting as low as $25 a week.
• Referral Bonuses : Earn up to $1,000 for referring qualified candidates for open positions.

Our Culture and Team Member Programs: At FDE, we pride ourselves on a culture of recognition and growth. We believe in investing in our team and value their feedback through programs like Peakon Surveys. Our Ashley Cares programs highlight our commitment to our team, our guests, and our communities, including:

• Hope to Dream : For every mattress sold, a portion of the proceeds is used to purchase and donate beds to children in need (ages 3-16).
• Give a Day : Every Team Member is encouraged to volunteer for one day per year with an approved organization, and we'll pay you for that day.
• Corporate Chaplains : Providing support in areas such as grief care, hospital visits, marriage and parenting support, aging parents, and stress management.
• Life Resources : Quarterly events supporting Team Members in areas like finances, relationships, health, and wellness.
• Team Member Relief Fund : Offering financial support for unexpected life events.
• SmartDollar : A FREE financial wellness program to help you budget, reduce debt, and save for the future.

About this Role:

The Shop Technician is responsible for the repair of all upholstery and case good product, including hands-on repairs. The technician also is responsible for identifying continual quality improvement related to shop repairs and meeting all key performance indicators set for the Shop area.   

Essential Functions:

• Fluent in product repair categories including touch up, minor, major repairs.

• Responsible to prioritize work and maintain quality & productivity metrics for repairs within Shop area 

• Responsible to execute and repair any damage, including severe damage 

• Execute special projects as necessary to enhance overall operations. 

• Initiates the product repull and discard process. 

• Understands expectations of the lineup inspection process including unboxing techniques, deluxing techniques, touch up qualifications, assembly techniques, finishing techniques and product quality inspection.

• Responsible for product flow standards, quality & productivity metrics, and cleanliness expectations.

• Knowledge of safety & OSHA guidelines related to lifting and equipment. Must be able to meet deadlines, work well under pressure, flexible, and dependable. 

• Assess damages and choose the appropriate method of repair for case goods, leather, fabric and upholstery 

• Perform various furniture services duties to include the repair and refurbishment of all case goods, upholstery and leather 

• Ability to showcase techniques such as fillers, burn-ins, color matching, structural repairs and installation of replacement parts 

• Demonstrate a high level of attention to detail and professionalism at all times 

• Knowledge of MSDS requirements

• Other tasks and duties as assigned.

Requirements

Schedule Expectations:

• The Shop Technician will be scheduled a minimum of 40 hours per week.

• Must be able to work a flexible schedule based on business needs. 

Education & Experience Requirements:

• Excellent attention to detail and organization skills. 

• Ability to communicate basic and advanced repair techniques

• Ability to work independently and in a team environment when needed. 

• Maintains a positive and respectful attitude while demonstrating flexibility and efficient time management.

• Ability to prioritize workload consistently. 

• Ability to thrive and perform in a changing, fast-paced, and challenging environment. 

• Prior warehouse experience, specifically upholstery & case good repairs. 

• Mohawk Certification. 

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off
• 401K with Employer Match
• Employee discount

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