Epicor Operations Consultant Job at ComTec Solutions, Rochester, NY

cStRbjVMSUcxYlVZQXg4b1cxZmhuUGw2N2c9PQ==
  • ComTec Solutions
  • Rochester, NY

Job Description


Description:

At ComTec we conduct our day-to-day business around 4 Simple Core Values:

  • Dedicated to our Employees
  • Passionate about the Customer
  • Do the Right Thing
  • Fire in the Belly

If you would like to be a part of bringing those values to life for our team and our customers, please keep reading...

JOB SUMMARY:

As a member of the Enterprise Systems Group, you will deliver multiple software implementations via consulting activities from kickoff to Go-Live, on time, on budget and to the agreed scope, as well as provide ongoing client support.

  • REPORTS TO: Manager, Enterprise Systems Group

DIRECT REPORTS: None

ESSENTIAL FUNCTIONS:

· Be the trusted advisor to clients on system configuration and implementation, using Epicor's signature methodology for problem identification, implementation, documentation, testing and training

· Communicate with customer to determine needs, and contribute solution design as well as overall business strategy

· Interpret requirements data and identify any gaps between current state of purchased modules and desired functionality in future state

· Manage project issues and coordinate activities and schedules with both clients and internal team members in order to resolve in an effective and timely manner

· Assist with generating quote specifications and proposal generation

· Ability to adhere to project timelines and meet Service Level Agreement goals

· Provide support for clients in a help desk capacity and assist in troubleshooting application questions

· Provide on-site training and consulting for clients if necessary

ADDITIONAL RESPONSIBILITIES:

· Maintain daily timesheet and expense report entries and submit them accurately and timely

· Other duties as required

Requirements:

TECHNICAL SKILLS:

· High level (Intermediate) of proficiency in MS Office and SharePoint

· Experience (Intermediate) with ERP Solutions such as Infor Visual, Syteline, Epicor, Great Plains, IQMS (DELMIAWorks) etc.

SOFT SKILLS & ABILITIES:

· Strong written and verbal communication skills

· Pleasant and professional demeanor in all client and internal communications

· Ability to multitask

· Intellectually resourceful with sound judgment and effective decision-making abilities

· Independent worker and able to work effectively on daily tasks without direct supervision

· Strong organization skills and ability to operate efficiently throughout daily tasks

· In general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate

· Demonstrates empathy with users and professionalism at all times

· Work well with clients at all levels

· Operates with client satisfaction in mind

· Energy, enthusiasm and results-oriented

· Strong troubleshooting and analytical skills

EDUCATION, EXPERIENCE, & KNOWLEDGE:

· Bachelor level degree

· Minimum 5 years' experience in a manufacturing environment with solid exposure to an ERP software.

· Understanding of Manufacturing Operations

· Proven success in ERP software project implementation and deployment across multi-business verticals

WORK ENVIRONMENT/PHYSICAL DEMANDS:

· Use of computer and office equipment

· Ability to remain calm in stressful situations

· Performs all administrative functions expected at this level

ADDITIONAL REQUIREMENTS:

· Ability to schedule for evening or weekend work occasionally

· Valid driver's license in your state of residence and reliable personal vehicle

LOCATION : We are seeking candidates based in or willing to relocate to the Rochester, Syracuse, or Buffalo areas.

Benefits:

  • Competitive salary
  • Relaxed Company Culture
  • Value Recognition and Rewards
  • 9 paid holidays
  • Generous Vacation Allowance
  • Health/Dental/Vision Insurance
  • Life Insurance and LT/ST Disability
  • Birthday Paid time off
  • Company 401K
  • Company laptop & Cell Phone
  • Team Outings & Events
  • Weekly Company Meals
  • Flexible Work/Life Balance Valued

Compensation details: 80000-115 Yearly Salary

PIf517348459f4-30492-35880706

Job Tags

Holiday work, Relocation, Flexible hours, Weekend work, Afternoon shift,

Similar Jobs

Davis Wright Tremaine LLP

Contract Communications Program Manager Job at Davis Wright Tremaine LLP

 ...DWTSurge Contract Communications Program Manager Davis Wright Tremaine LLP is seeking a contract Communications Program Manager for engagement through the firms contract attorney and alternative staffing program, DWTSurge. This contract position will work with the... 

Sevita

Caregiver- Sauter (FullTime)- Prescott Valley, AZ Job at Sevita

 ...adaptability, multi-tasking, teamwork, time-management Behaviors: Patient, compassionate, reliable, responsible Vehicle:Valid Driver's license and access to a registered vehicle with proof of insurance Apply today and explore careers, well lived at Sevita.... 

Gentle Dental

Dentist Job at Gentle Dental

 ...Include: ~401k plan and deferred compensation plan ~ CE credits ~ Malpractice Position Qualifications: Open to new grads Accredited Dental School Graduate Current WA State Dental License (or the ability to acquire one by time of employment)... 

Neomorph, Inc.

Senior Scientist, Computational Chemistry Job at Neomorph, Inc.

 ...Position overview: We are looking for a skilled and motivated Scientist with expertise in Computational Chemistry to join our team and contribute to Neomorphs small molecule drug discovery programs. As a member of a multidisciplinary team that includes leaders in the... 

Mindlance

Global Supply Chain Manager Job at Mindlance

 ...Job Details: Job Title: Global Supply and Sourcing Manager Job Duration: 12-month contract (Possibility for extension) Job Location...  ...Description: Client is seeking an experienced Procurement and Supply Chain Professional to join the Capex GSSM team. Effectively work...