Customer Support Specialist Job at Miter, Remote

ck8wazVMTUgwYmNmQmhNclZWYm5sdkp4NlE9PQ==
  • Miter
  • Remote

Job Description

About us

Miter is a leading HCM (Human Capital Management) platform designed for the $2 trillion construction industry. Miter simplifies construction workforce management, payroll, HR, and expense management, enabling contractors of all sizes to focus on growing their businesses. Miter is growing rapidly and backed by leading venture capital firms including Bessemer and Coatue. 

As a Customer Support Specialist or Lead, you will play a critical role in ensuring that our customer-facing operations run smoothly and our customers receive accurate, timely, and reliable support.

Responsibilities

  • Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.

  • Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.

  • Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.

  • Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.

  • Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering.

Qualifications

  • Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.

  • Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.

  • Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.

  • Experience in the construction, payroll, benefits, or software industries is a plus!

What we offer

  • Competitive salary and benefits package

  • Opportunities for professional growth and development

  • A supportive, inclusive, and collaborative work environment

  • Flexible work arrangements and remote work options

  • A chance to make a meaningful impact in the construction industry.

Equal opportunity

Miter is proud to be an equal opportunity employer that values diversity and rewards merit. We do not discriminate based on race, national origin, ethnicity, religion, sexual orientation, age, or other characteristics.

Compensation

$70K – $90K • Offers Equity

Job Tags

Remote job, For contractors, Flexible hours,

Similar Jobs

Marvel Refrigeration

Buyer Job at Marvel Refrigeration

 ...trends, markets, styles, and products, with attention to specified target market and demographics. Work with freight carriers to ensure...  ...on a regular basis. Participate on cross-functional teams to ensure continuous, on-going improvement of processes, methods... 

Burke Center

Nurse (LVN or RN) Job at Burke Center

 ...Position Title Nurse (LVN or RN) - D.M. - Polk Mental Health Clinic - Livingston, TX Position Number P #182 General Description The Nurse (LVN/RN) is responsible for providing nursing services to clients at Polk Mental Health Clinic. Duties include tracking... 

Sanford Health

RN - Registered Nurse - Canby Medical Center - Full Time Job at Sanford Health

 ...innovate and grow. Grow with us by joining our team of over 18,000 nurses. Our workplace culture focuses on treating patients and co-...  ...disability and would like to request an accommodation for help with your online application, please call (***) ***-**** or send an email to... 

San Vicente Bungalows - West Village

Sushi Chef Job at San Vicente Bungalows - West Village

 ...Position Purpose: Sushi Chef exhibits culinary talents by personally performing tasks while leading the staff and managing all sushi related functions. Works to continually improve guest and employee satisfaction while maximizing financial performance in all areas of... 

AccentCare, Inc.

Physical Therapy Assistant - Hiring Now! Job at AccentCare, Inc.

 ...of annual compensation. Offer Based on Years of Experience Find Your Passion and Purpose as a Home Health Physical Therapy Assistant Reimagine Your Career in Home Health As a medical professional, you know that what you do impacts you as much as your...