Job Description

Are you passionate about providing exceptional customer experiences? PorchToPatio, LLC is looking for a confident and skilled Customer Support Specialist who thrives in a remote environment and is eager to immerse themselves in our company’s products and services.

As the frontline ambassador for PorchToPatio, you’ll play a vital role in delivering top-notch support through phone, email, and live chat. We're committed to fostering a collaborative, results-driven team dedicated to continuous improvement.

Hours :

11:30 AM - 8:15 PM EST (with a 45-minute lunch break)

Benefits :

• Medical reimbursement plan after 90 days
• Employee discount
• Paid time off after 90 days
• Annual performance bonuses
• Work-from-home flexibility

Key Responsibilities :

• Provide best-in-class customer support, demonstrating exceptional communication and relationship-building skills.
• Troubleshoot and resolve inquiries with empathy and efficiency across phone, email, and live chat.
• Navigate and utilize multiple software tools, including reporting tools and Excel, to manage day-to-day operations and resolutions.
• Consistently exceed customer satisfaction, efficiency metrics, and resolution targets.
• Collaborate with team members to maintain a positive, engaging, and productive work environment.
• Participate in projects, including updates to our industry-leading website and processes.

Requirements :

• Strong customer service skills with the confidence to handle various inquiries and provide timely solutions.
• Comfort working remotely, with a reliable workspace and self-motivation to stay productive.
• A passion for learning about our products, services, and industry to better serve our customers.
• Excellent communication and relationship-building skills, particularly over the phone.
• Reliable attendance and adherence to a set schedule.
• Ability to learn and utilize online tools, including email platforms, knowledge bases, reporting tools, and performance trackers.
• Familiarity with Excel and reporting tools.
• A customer-first mentality and a commitment to teamwork.

Job Details :

• Job Type: Full-time
• Pay: From $18.00 per hour
• Expected Hours: 40 per week

Benefits :

• Paid time off
• Parental leave
• Work-from-home flexibility

Shift :

• 8-hour shift (day shift)

Application Question :

What does customer service mean to you?

Work Location : Remote

If you’re passionate about delivering exceptional service, thrive in a remote work setting, and are excited to dive into our world of products and customers, we’d love to hear from you. Apply today and become part of our dedicated team!

Job Tags

Similar Jobs