Customer Service Manager - AI Startup
Hybrid 2/3 days a week in the office
Please don't apply unless you have experience working in a fast-paced startup, are happy with a hybrid work pattern, and are comfortable coming in as one of the first hires.
ABOUT THE COMPANY:
This AI startup, based in Austin, Texas, recently secured a substantial Series A funding round to accelerate its expansion across the United States.
ABOUT THE ROLE:
Reporting to the US Country Manager, you will be the country's first customer support manager. You will initially be the primary point of contact for customers, delivering outstanding support across various communication channels.
You MUST be happy being hands-on and taking on customer support associate duties in the early days before you grow a team(first year, initially growing to approximately 3/5 heads).
Your main responsibilities will include:
SKILLS & EXPERIENCE:
The ideal candidate should meet as many of the following points as possible:
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