Job Description

Americana, Glendale, CA / Flagship

• Ideal candidate is currently a Store Manager, with responsibility for +$10M

The Opportunity: At Sephora, our people are the driving force behind our success. We believe that the best way to bring top-notch beauty products, services, tools, and experiences to our clients is by finding, training, and engaging the absolute best talent in the industry. We strongly believe (and our actions prove it!) that our people are our best asset, and we work every day to arm them with the knowledge and tools not just to get the job done, but to feel inspired and fearless while doing it.

Your role at Sephora: As an Assistant Store Manager, you will be responsible for supporting the Store Manager in driving sales, through coaching the team and elevating selling behaviors, ensuring a high level of client service and overseeing the entire store operations. You will assist in leading a team of dedicated associates, fostering a positive work environment that encourages growth and career development.

Key Responsibilities:

Store Operations and Sales:

• Assist the Store Manager in overseeing daily store operations, ensuring a smooth and efficient client experience.
• Help develop and implement strategies to drive store sales and increase profitability.
• Assist in coordinating and overseeing sales and profitability, performance, service, and operations.

Team Leadership and Development:

• Assist in leading, coaching, and motivating a team of associates to meet or exceed sales targets.
• Recruiting, Interviewing and accessing candidates for hire
• Conduct performance appraisals, manage employee development and provide ongoing feedback.
• Support the leadership team, ensuring effective collaboration and achievement of store goals.

Client Satisfaction and Service:

• Ensure high levels of client satisfaction through excellent service.
• Handle client complaints and provide appropriate solutions.
• Support client loyalty programs and services to ensure client loyalty and engagement.

Store Standards and Compliance:

• Uphold Sephora brand excellence in-store, ensuring a consistent and high-quality client experience.

Resource Management:

• Support the Store Manager in allocating resources and handling staffing, ensuring optimal productivity and performance.

Qualifications/Experience:

• Proven successful leadership experience as a High-Volume retail assistant manager or Store Manager of $10M+.
• +5 years of experience managing a high volume in a complex retail environment.
• HR experience is a big plus
• Great leadership skills and business acumen.
• Client service and time management skills.
• Strong organizational skills; ability to prioritize
• Excellent communication and interpersonal skills at all levels
• A knack for attracting, identifying, developing and inspiring employees.

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